Garden of Gaea Urban Farm, LLC
510 Denton St, Benton, AR 72105
Brandon@thegardenofgaea.com | (501) 529-0630
Last Updated: February 20, 2026
At Garden of Gaea Urban Farm, LLC (“Garden of Gaea,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By placing an order, signing up for our CSA program, visiting our website, or otherwise interacting with us, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you create an account, place an order, sign up for our CSA or market subscription, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through Square — we do not store full card numbers)
- Order history and preferences
- SMS communication consent status
- Any notes or special instructions you provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device type and operating system
This information is collected through standard web server logs and cookies. We do not sell or share this data with advertisers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and CSA subscriptions
- Coordinate and optimize delivery routes to your address
- Send order confirmations, delivery reminders, and payment receipts
- Send SMS notifications if you have opted in to receive them
- Respond to your questions and customer service requests
- Improve our products, services, and website
- Comply with legal obligations
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
3. SMS Communications
If you provide your phone number and opt in to SMS notifications during checkout or account setup, you consent to receive text messages from Garden of Gaea Urban Farm, LLC regarding:
- Upcoming delivery reminders
- Order confirmations and updates
- Payment confirmations or alerts
- Seasonal product availability and add-on offers
Message frequency: Typically 4-6 messages per month depending on your delivery schedule.
Message and data rates may apply. Standard carrier rates apply to all SMS messages received.
To opt out: Reply STOP to any message at any time. You will receive one final confirmation and will receive no further SMS messages. To re-enroll, reply START or contact us directly.
For help: Reply HELP to any message or contact us at Brandon@thegardenofgaea.com or (501) 529-0630.
SMS messages are sent through Amazon Web Services (AWS). Your phone number is not sold or shared with third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We work with trusted third-party services to operate our business, including WooCommerce (online store), Square (payment processing), Amazon Web Services (SMS delivery and document processing), and Google Maps (delivery route planning). These providers are contractually required to protect your information and may only use it to perform services on our behalf.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred as part of that transaction. You will be notified of any such change.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. If you request deletion of your account, we will remove your personal data within 30 days except where retention is required by law.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Payment information is processed through Square’s PCI-compliant infrastructure and is never stored on our servers in full. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies
Our website uses cookies to maintain your session, remember cart contents, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality such as staying logged in or retaining your cart.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of marketing emails by clicking the unsubscribe link in any email
To exercise any of these rights, contact us at Brandon@thegardenofgaea.com or (501) 529-0630.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. For significant changes, we will notify you via email or a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Garden of Gaea Urban Farm, LLC
510 Denton St
Benton, AR 72105
Email: Brandon@thegardenofgaea.com
Phone: (501) 529-0630
Website: thegardenofgaea.com